Customer Support

We're here to help you with any questions or issues you may have with your PocketPlayr device. Our dedicated support team is ready to assist you.

Contact Our Support Team

Our support team is available Monday through Friday, 9am to 5pm EST. Please allow up to 24 hours for a response.

Find answers to common questions

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Learn about our return policy

Hold the power button for 10 seconds. Connect to a charger for at least 30 minutes.

Restart your device. Make sure games are stored in the correct directories.

Lower screen brightness to extend battery life. Fully discharge and recharge.

For all other issues, please contact our support team at support@pocketplayr.com