Shipping Information
Shipping Policy
At PocketPlayr, we're committed to getting your handheld gaming device to you as safely as possible. We process all orders within 1-2 business days and provide tracking information via email once your order ships.
Delivery Times
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| United States | 14-30 business days | 7-14 business days |
| Canada | 14-30 business days | 7-14 business days |
| Europe | 14-30 business days | 7-14 business days |
| Asia & Australia | 14-30 business days | 7-14 business days |
| Rest of World | 14-30 business days | 7-14 business days |
Please note that these are estimated delivery times and may vary depending on customs clearance and local postal services.
Shipping Costs
Shipping costs are calculated at checkout based on your location, selected shipping method, and order weight.
Free Shipping
We offer free standard shipping on all orders over $100 within the United States. International customers receive free standard shipping on orders over $200.
Expedited Shipping
Need your PocketPlayr faster? We offer expedited shipping options at checkout for an additional fee. Expedited orders receive priority processing and ship via premium courier services.
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information. You can also track your order by:
- Logging into your PocketPlayr account and viewing your order history
- Clicking the tracking link in your shipping confirmation email
- Contacting our customer support team with your order number
Having trouble tracking your order?
Contact our support team at support@pocketplayr.com.
Frequently Asked Questions
Do you ship internationally?
Yes, we ship to most countries worldwide. During checkout, you'll see available shipping options for your location.
My package is delayed. What should I do?
Shipping delays can occur due to weather, customs clearance, or carrier issues. If your package hasn't arrived within the expected timeframe, please check the tracking information first. If there's been no update for 48 hours, contact our support team.
Do I need to pay customs fees?
International orders may be subject to import duties and taxes, which are the responsibility of the customer. These fees are not included in your order total and will be collected by your local customs authority.
Can I change my shipping address after placing an order?
Address changes must be requested within 24 hours of placing your order. Please contact our customer service team immediately if you need to update your shipping information.