Frequently Asked Questions
Find answers to common questions about the PocketPlayr retro gaming console. Can't find what you're looking for? Contact our support team.
Product Questions
What games are included with the PocketPlayr?
↓
The PocketPlayr comes pre-loaded with 5000+ classic games from multiple retro consoles including:
- Nintendo Entertainment System (NES)
- Super Nintendo Entertainment System (SNES)
- Game Boy, Game Boy Color, and Game Boy Advance
- Sega Genesis/Mega Drive
- PlayStation games (selected titles)
- Arcade classics
Each model has a different storage capacity, with the higher-end models including more games.
What is the battery life of the PocketPlayr?
↓
The PocketPlayr features a 3500mAh rechargeable lithium-ion battery that provides approximately 4-6 hours of continuous gameplay on a single charge. Battery life may vary depending on screen brightness, volume, and the type of games being played.
Can I add my own games to the PocketPlayr?
↓
Yes, the PocketPlayr supports adding your own game ROMs via microSD card (up to 256GB). Please note that you should only load games that you legally own. We do not provide support for pirated content.
Does the PocketPlayr have Wi-Fi connectivity?
↓
No, the PocketPlayr does not include Wi-Fi connectivity.
Can I connect the PocketPlayr to my TV?
↓
No, the PocketPlayr does not support HDMI output at this time.
Ordering & Shipping
How long does shipping take?
↓
Standard shipping typically takes 14-30 business days for both domestic and international orders. Please note that shipping times may be affected by customs processing for international orders.
Do you ship internationally?
↓
Yes, we ship to most countries worldwide. Shipping rates and delivery times vary by location. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
What payment methods do you accept?
↓
We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and cryptocurrency payments (Bitcoin, Ethereum). All transactions are secure and encrypted.
Can I track my order?
↓
Yes, once your order ships, you will receive a confirmation email with a tracking number that you can use to monitor your package's progress.
Returns & Warranty
What is your return policy?
↓
We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund of the product price (excluding shipping costs). The product must be returned in its original packaging and in the same condition as when you received it.
Does the PocketPlayr come with a warranty?
↓
Yes, all PocketPlayr devices come with a standard 1-year limited warranty that covers manufacturing defects. The PocketPlayr Deluxe and Ultimate editions come with an extended 2-year warranty. Additional extended warranty options are available for purchase at checkout.
What does the warranty cover?
↓
Our warranty covers manufacturing defects and hardware failures under normal use. It does not cover damage from accidents, misuse, water damage, or unauthorized modifications. For detailed warranty information, please refer to our warranty terms and conditions.
How do I request a repair or replacement?
↓
To initiate a warranty claim, please contact our customer support team at support@pocketplayr.com with your order number and a description of the issue. Our team will guide you through the process of getting your device repaired or replaced.
Technical Support
My PocketPlayr won't turn on. What should I do?
↓
If your device won\'t power on, try the following troubleshooting steps:
- Make sure the battery is charged by connecting it to power for at least 30 minutes.
- Try a hard reset by holding the power button for 15 seconds.
- If the device still won\'t power on, try connecting it to a different power adapter or USB port.
- If none of these steps work, please contact our support team for further assistance.
How do I update the firmware on my PocketPlayr?
↓
To update your firmware, download the latest firmware from our website and install it via microSD card following the instructions in our support documentation.
Can I connect external controllers to the PocketPlayr?
↓
No, the PocketPlayr does not support external controllers at this time.
My game is lagging or running slowly. What can I do?
↓
Performance can vary depending on the game and emulation settings. Try adjusting the emulation settings by going to the specific emulator's settings menu and reducing rendering resolution or turning off enhanced features. Also, closing background applications and ensuring your firmware is up to date can help improve performance.